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Welcome to the Inventive Labs Support Wiki

When our support staff finds solutions for our user base, we will put it here on our support site. We have assisted hundreds of users with helpful hints, bug fixes, and solutions. Usually we communicate over e-mail to our users. When we have an email that we send that may be useful to someone else, we will quickly paste it here in the wiki for you to search on and find.

Contents 1 Main Topics 2 Beta Module Release Notes 3 Voice Elements 4 Recent Topics 5 CSP Topics

[edit] Main Topics

• CTI32 - Inventive's Premiere Telephony Tool Kit
  • HMP - Topics covering the implementation of HMP
    • Checking your HMP License
    • Installing HMP with X-Lite Softphone to create a standalone test system
    • CTI32.INI - Understanding the Settings
    • Improving Call Progress on HMP
    • Multiple SIP Registrations
  • DNI/DM3 Boards - Topics covering Issues Related To DNI/DM3 Boards
    • Enabling Call Progress On DNI Boards
  • VAP - Topics covering VAP (Indexed Voice Files)
    • How to change from English to Spanish
  • T1/PRI Installation
    • Dialing Out Problems over a PRI
    • How to build a T1 Crossover Cable
  • Analog Phone Line Issues
    • Problems with Analog line not hanging up
  • CTI32 Library Functions - Check out Information on CTI32 Function Calls
  • Using the built-in CTI32 Database Access Class

• NAT Assistant - Inventive's NAT Traversal Tool For HMP

• Click To Talk - How to use Inventive's Click To Talk Product

[edit] Beta Module Release Notes

Beta Modules For V4.6 - Notes on whats coming, and information on the current beta modules.

[edit] Voice Elements

Voice Elements - Click Here for the Voice Elements Page

[edit] Recent Topics

CTISetStdCspCallBack - Information on setting the CSP callback routine.

Concurrent CTI32 Engines - Information on how to install multiple instaces of the CTI32 Engine

RTF Logging 101 - Information on how to setup the underlying Dialogic logging mechanism

IPMEV_QOS_ALARM - Understanding this event

Understanding the CTI32 Service - A brief overview of how the CTI32 service works

How to use an interactive debugger with CTI32 - Explains how to attach your debugger

How To Configure LumenVox with CTI32

[edit] CSP Topics

CSP Voice Formats - Information on CSP Voice Formats